United Arab Emirates

Terms & Conditions

Last updated: May 2026

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of: the STEPPI mobile application ("App"); the STEPPI corporate wellness platform ("Platform"); and the STEPPI website at www.steppi.com ("Website") — together, the "Services".

By accessing or using any part of our Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies we publish from time to time. If you do not agree, you must not use our Services.

These Terms apply to: individual users of the App ("Users"); corporate clients accessing the Platform ("Corporate Clients"); and visitors to the Website ("Website Visitors").

2. About STEPPI and Our Services

STEPPI is a fitness and wellness platform that enables Users to track physical activity metrics including steps taken, distance travelled, active minutes, and calories burned. STEPPI also operates a corporate wellness solution enabling employers to offer employees access to the STEPPI platform as part of a structured wellness programme.

The App is offered free of charge to individual Users. The Platform is offered to Corporate Clients on a commercial basis subject to a separate agreement.

3. Definitions

"App" means the STEPPI mobile application available on iOS and Android platforms.

"Commercial Agreement" means any separate written agreement between STEPPI and a Corporate Client governing access to the Platform.

"Corporate Client" means any business, organisation, or legal entity that has entered into a Commercial Agreement with STEPPI for access to the Platform.

"Employee" means any individual authorised by a Corporate Client to access the Platform as part of a corporate wellness programme.

"Platform" means the STEPPI corporate wellness platform, including all associated administrative tools, dashboards, and reporting functionality.

"Services" means the App, Platform, and Website, collectively.

"User Data" means any data or information that you provide to STEPPI or that is collected through your use of the Services, including activity data and account information.

"Wearable Devices" means third-party fitness tracking devices and health data platforms, including Apple HealthKit, Google Health Connect, Google Fit, Fitbit, and Garmin.

"Website" means www.steppi.com.

4. Eligibility

4.1 Minimum Age: To register an account and use the App, you must be at least 13 years of age. By registering, you confirm that you meet this requirement.

4.2 Users Aged 13–17: If you are between 13 and 17 years of age, by registering you confirm that you have obtained the informed consent of a parent or legal guardian to use the Services. In accordance with UAE law, minors under 18 who do not have parental or guardian consent may not use the Services.

4.3 Corporate Clients: Corporate Clients must be legally constituted business entities licensed to operate in the UAE with full authority to enter into binding commercial agreements.

4.4 Right to Refuse: STEPPI reserves the right to refuse access to the Services to any person or entity, at our sole discretion and without notice or explanation.

5. Registration and Account Security

5.1 Account Information: To access certain features, you must register an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date. STEPPI is entitled to rely on the information you provide as being accurate.

5.2 Account Security: You are solely responsible for maintaining the confidentiality of your account login credentials. You must not share your credentials with any third party.

5.3 Unauthorised Access: You must notify us immediately at privacy@steppi.com if you become aware of any actual or suspected unauthorised use of your account or any security breach.

5.4 Account Suspension: STEPPI reserves the right to disable any account at any time and without prior notice where we determine that you have failed to comply with any provision of these Terms.

6. The STEPPI App (Individual Users)

6.1 Features and Functionality: The App enables Users to track and monitor physical activity metrics including step count, distance travelled, active minutes, and calorie estimates. The App is provided free of charge to individual Users.

6.2 Rewards Programme: STEPPI offers a rewards programme to individual Users in the UAE, which may include discount vouchers and promotional codes from participating partners ("Rewards"). Rewards are provided by third-party partners and are subject to the applicable terms and conditions of those partners. STEPPI reserves the right to modify, suspend, or discontinue the Rewards programme at any time.

6.3 Health and Fitness Disclaimer: The App and its content are provided for general wellness and informational purposes only. Nothing in the Services constitutes medical advice, diagnosis, or treatment. STEPPI does not warrant the accuracy or reliability of any activity data, metrics, or estimates. Before beginning any new fitness programme, you should consult a suitably qualified medical professional. You acknowledge that you use the Services entirely at your own risk.

6.4 Wearable Device Integrations: The App offers optional integration with third-party Wearable Devices including Apple HealthKit, Google Health Connect, Google Fit, Fitbit, and Garmin. These integrations are optional. Your use of any integration is subject to the terms of the relevant third-party provider.

7. Corporate Wellness Platform (Corporate Clients)

7.1 Commercial Agreement: Access to the Platform is conditional upon the Corporate Client entering into a Commercial Agreement with STEPPI. In the event of any conflict between the Commercial Agreement and these Terms, the Commercial Agreement shall prevail. The Corporate Client is solely responsible for ensuring that its use of the Platform complies with all applicable UAE federal laws and DMCC regulations.

7.2 Employee Access and Consent: Employees access the Platform by individually registering an account and accepting these Terms. The Corporate Client must not coerce or unduly incentivise Employees to register. Participation must be freely given and voluntary. The Corporate Client warrants that it has provided Employees with adequate notice regarding the Platform and the scope of individual Employee data visibility prior to access.

7.3 Employer Data Access: The Corporate Client may have access to individual Employee activity data (including step counts, distance, active minutes, and calorie data) as well as aggregate reports. Employees are informed of this at the point of registration and provide their explicit consent as part of the onboarding process. The Corporate Client agrees to use Employee data solely for the purposes of the Corporate Wellness Programme and in accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL). The Corporate Client shall not use Employee data for any discriminatory or unlawful purpose.

7.4 Corporate Client Warranties: The Corporate Client warrants that it will ensure all Employees have been properly informed and have provided valid consent; use the Platform only for lawful purposes; not resell or sublicense access to the Platform; promptly notify STEPPI of any security breach; and comply with all applicable UAE federal and DMCC laws and regulations.

8. Website Terms of Use

8.1 The Website is provided for general information purposes only. STEPPI does not warrant that the Website will be continuously available or error-free.

8.2 Cookies: The Website uses cookies and similar tracking technologies, including Google Analytics. By using the Website, you consent to the use of cookies in accordance with our Cookie Notice.

8.3 Prohibited Use: Unauthorised use of the Website, including any attempt to gain unauthorised access or to introduce malicious code, is prohibited and may constitute an offence under UAE Federal Law No. 5 of 2012 on Combating Cybercrimes (as amended).

8.4 Third-Party Links: The Website may contain links to third-party websites. STEPPI has no control over those sites and accepts no responsibility for any loss or damage arising from your use of them.

9. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in a manner consistent with all applicable UAE federal laws, DMCC regulations, and any other applicable local or international laws. You must not use the Services in any way that is contrary to Islamic principles or public morality as applicable in the UAE.

You must not: use the Services in breach of any applicable law; transmit any unsolicited advertising; attempt to gain unauthorised access to any part of the Services; attack or disrupt the Services; reverse engineer or decompile any software forming part of the Services; use automated scripts or bots without STEPPI's prior written consent; impersonate STEPPI or any other person; upload any data containing malware; use the Services to harass or harm any person; or publish any content that is offensive, indecent, or contrary to public order and morality in the UAE.

STEPPI reserves the right to immediately suspend or permanently terminate your access for breach of this Policy and may also report unlawful conduct to the relevant UAE authorities.

10. Intellectual Property Rights

10.1 Ownership: All intellectual property rights in the Services and their content are owned by or validly licensed to STEPPI. All such rights are expressly reserved. STEPPI's intellectual property is protected under UAE Federal Law No. 11 of 2021 on Intellectual Property Rights and Commercial Secrets.

10.2 Limited Licence: Subject to your compliance with these Terms, STEPPI grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for your personal, non-commercial purposes (individual Users) or internal business purposes (Corporate Clients).

10.3 Trademarks: The STEPPI name, logo, and all related product and service names and design marks are trademarks of STEPPI. You may not use such marks without STEPPI's express prior written consent.

10.4 Feedback: If you provide STEPPI with any feedback, suggestions, or ideas, you assign to STEPPI all right, title, and interest in such feedback.

11. User Content

11.1 Licence: To the extent that you submit any content, data, or information to STEPPI through the Services, you grant STEPPI a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, adapt, publish, distribute, and otherwise exploit such content for any purpose connected with the operation and improvement of the Services.

11.2 Warranties: You warrant that any content you submit is accurate and not misleading, does not violate any applicable law or regulation, does not infringe the intellectual property or privacy rights of any third party, and does not violate any UAE laws, including laws on cybercrime and content regulation.

12. Third-Party Services, Links, and Integrations

The Services may reference, link to, or integrate with third-party websites, applications, and services. STEPPI has no control over and accepts no responsibility for any third-party services. Your use of any third-party services is entirely at your own risk.

STEPPI uses a number of third-party service providers to operate the Services, including Microsoft Azure (hosting in the UAE), Twilio (notifications), Mailchimp (email communications), and Google Analytics (website analytics). Details of how these providers process your data are set out in our Privacy Policy.

13. Fees, Invoicing, and Payment (Corporate Clients)

13.1 Fees: Fees payable by Corporate Clients for access to the Platform are as specified in the Commercial Agreement. All fees are stated exclusive of applicable UAE Value Added Tax (VAT) at the applicable rate, which shall be payable by the Corporate Client in addition.

13.2 Invoicing: STEPPI will issue invoices in accordance with the invoicing schedule set out in the Commercial Agreement. Invoices are payable within the period specified on the invoice or, where no period is specified, within 30 days of the invoice date.

13.3 Late Payment: If a Corporate Client fails to make any payment by the due date, STEPPI reserves the right to: charge interest on the overdue amount at a rate as permitted under UAE law; suspend Platform access until all outstanding amounts are paid in full; and terminate the Commercial Agreement by written notice where payment remains outstanding for more than 14 days after the due date.

13.4 Non-Refundable: All fees paid to STEPPI are non-refundable unless otherwise expressly stated in the Commercial Agreement or required by applicable UAE law, including the UAE Consumer Protection Law.

14. Consumer Protections (Individual Users)

To the extent that you are an individual consumer using the App in the UAE, your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection are not excluded or limited by these Terms. STEPPI is committed to providing transparent, fair, and honest services.

If you have any complaint regarding the Services, you may contact us at privacy@steppi.com. You may also contact the UAE Ministry of Economy or the relevant emirate-level consumer protection authority if your complaint is not resolved to your satisfaction.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable UAE law, the Services are provided on an "as is" and "as available" basis without any warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability or fitness for a particular purpose.

STEPPI does not warrant that the Services will be uninterrupted, error-free, or free from viruses; that any data or metrics are accurate, reliable, or complete; or that the Services will meet your specific requirements.

Nothing in these Terms excludes or limits any rights you may have as a consumer under UAE Federal Law No. 15 of 2020 on Consumer Protection or any other applicable mandatory consumer protection legislation.

16. Limitation of Liability

16.1 Excluded Losses: To the fullest extent permitted by applicable UAE law, STEPPI shall not be liable to you for: any loss of profit, revenue, business, data, or opportunity; any indirect, consequential, incidental, special, or punitive loss or damage; or any loss arising from your reliance on content obtained through the Services.

16.2 Aggregate Liability Cap: To the fullest extent permitted by applicable UAE law, STEPPI's total aggregate liability for all claims arising out of or in connection with the Services shall not exceed: (a) for Corporate Clients — the total fees paid in the twelve months immediately preceding the event giving rise to the claim; or (b) for individual Users — five hundred UAE Dirhams (AED 500).

16.3 Mandatory Exceptions: Nothing in these Terms shall limit or exclude STEPPI's liability for: death or personal injury caused by STEPPI's negligence or wilful misconduct; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable UAE law.

17. Indemnification

You agree to indemnify, defend, and hold harmless STEPPI and its directors, officers, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: your access to or use of the Services; your breach of these Terms; your violation of any applicable UAE law or regulation; or your infringement of any third-party rights.

Corporate Clients additionally agree to indemnify STEPPI against any claim, liability, loss, or expense arising from any misuse of Employee data in breach of applicable UAE law, or any failure by the Corporate Client to obtain required consents from Employees.

18. Suspension and Termination

18.1 STEPPI's Right to Suspend or Terminate: STEPPI may, at its sole discretion and without prior notice, immediately suspend or permanently terminate your access to the Services where you breach these Terms; where STEPPI reasonably suspects fraudulent, abusive, or unlawful use; where required by applicable UAE law or any UAE regulatory authority; or where STEPPI decides to discontinue the Services.

18.2 Termination by You: You may close your individual account at any time by contacting us at privacy@steppi.com. Upon closure or termination, your right to access the Services shall immediately cease.

18.3 Survival: The following clauses shall survive any termination: clauses 3, 10, 11.1, 16, 17, 20, 21, 22, 23, and 24.

19. Changes to Services and These Terms

STEPPI reserves the right to modify, update, or discontinue any aspect of the Services at any time and without prior notice. STEPPI may amend these Terms at any time. Where we make material changes, we will take reasonable steps to notify you. Your continued access to or use of the Services following any changes constitutes your acceptance of the revised Terms.

20. Data Protection and Privacy

STEPPI processes your personal data in accordance with its UAE Privacy Policy, which is incorporated into these Terms by reference. STEPPI DMCC is the data controller in respect of personal data collected through the Services and processes UAE user personal data in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable DMCC regulations.

For all data protection and privacy enquiries, please contact us at: privacy@steppi.com.

21. Force Majeure

STEPPI shall not be liable for any failure or delay caused by circumstances beyond STEPPI's reasonable control, including acts of God, natural disaster, epidemic or pandemic, war, government action, UAE regulatory interventions, sanctions, failure of telecommunications networks, or disruption of third-party service providers. If a force majeure event continues for more than 30 consecutive days, STEPPI may terminate the relevant Service arrangement by written notice.

22. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, including the rules and regulations of the Dubai Multi Commodities Centre (DMCC). Subject to clause 23, each party irrevocably agrees that the DMCC Courts shall have primary jurisdiction to settle any dispute arising out of or in connection with these Terms.

Where DMCC jurisdiction does not apply, the courts of the Emirate of Dubai shall have non-exclusive jurisdiction. The parties also agree that the DIFC Courts may be elected as an alternative forum where permitted by applicable law.

23. Dispute Resolution

STEPPI is committed to resolving disputes efficiently and fairly. If you have a dispute with STEPPI, we encourage you to contact us at privacy@steppi.com in the first instance. If a dispute cannot be resolved informally within 30 days of notification, the parties agree to attempt resolution through formal mediation under the DMCC's applicable dispute resolution procedures or, where agreed, through the Dubai International Arbitration Centre (DIAC) before commencing court proceedings.

Nothing in this clause prevents either party from seeking urgent injunctive relief.

24. General Provisions

24.1 Entire Agreement: These Terms, together with the Privacy Policy, Cookie Notice, and (for Corporate Clients) the Commercial Agreement, constitute the entire agreement between you and STEPPI relating to the Services and supersede all prior agreements.

24.2 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable under UAE law, it shall be deemed modified to the minimum extent necessary to make it valid, or if modification is not possible, severed.

24.3 Waiver: No failure or delay by STEPPI in exercising any right or remedy shall constitute a waiver of that right or remedy.

24.4 Assignment: STEPPI may freely assign or transfer any or all of its rights and obligations under these Terms. You may not assign or transfer any of your rights or obligations without STEPPI's prior written consent.

24.5 No Partnership or Agency: Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or trust relationship between you and STEPPI.

24.6 Notices: Any notices required to be given to STEPPI under these Terms should be sent by email to privacy@steppi.com.

24.7 Language: These Terms are provided in the English language. In the event of any inconsistency between the English version and any Arabic translation, the English version shall prevail unless otherwise required by applicable UAE law.

Contact: STEPPI DMCC, Unit 606-A17, Platinum Tower, JLT, Dubai, UAE | privacy@steppi.com | www.steppi.com

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