United Kingdom

Terms & Conditions

Last updated: May 2026

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of: the STEPPI mobile application ("App"); the STEPPI corporate wellness platform ("Platform"); and the STEPPI website at www.steppi.com ("Website") — together, the "Services".

By accessing or using any part of our Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies we publish from time to time. If you do not agree, you must not use our Services.

These Terms apply to: individual users of the App ("Users"); corporate clients accessing the Platform ("Corporate Clients"); and visitors to the Website ("Website Visitors").

2. About STEPPI and Our Services

STEPPI is a fitness and wellness platform that enables Users to track physical activity metrics including steps taken, distance travelled, active minutes, and calories burned. STEPPI also operates a corporate wellness solution enabling employers to offer employees access to the STEPPI platform as part of a structured wellness programme.

The App is offered free of charge to individual Users. The Platform is offered to Corporate Clients on a commercial basis subject to a separate agreement. The Website provides general information about STEPPI and its Services.

3. Definitions

"App" means the STEPPI mobile application available on iOS and Android platforms.

"Commercial Agreement" means any separate written agreement between STEPPI and a Corporate Client governing access to the Platform.

"Corporate Client" means any business, organisation, or legal entity that has entered into a Commercial Agreement with STEPPI for access to the Platform.

"Employee" means any individual authorised by a Corporate Client to access the Platform as part of a corporate wellness programme.

"Platform" means the STEPPI corporate wellness platform, including all associated administrative tools, dashboards, and reporting functionality.

"Services" means the App, Platform, and Website, collectively.

"User Data" means any data or information that you provide to STEPPI or that is collected through your use of the Services, including activity data and account information.

"Wearable Devices" means third-party fitness tracking devices and health data platforms, including Apple HealthKit, Google Health Connect, Google Fit, Fitbit, and Garmin, which may optionally be integrated with the App.

"Website" means www.steppi.com.

4. Eligibility

4.1 Minimum Age: To register an account and use the App, you must be at least 13 years of age. By registering, you confirm that you meet this requirement.

4.2 Users Aged 13–17: If you are between 13 and 17 years of age, by registering you confirm that you have obtained the informed consent of a parent or legal guardian to use the Services.

4.3 Corporate Clients: Corporate Clients must be legally constituted business entities with full authority to enter into binding commercial agreements. The individual accepting these Terms on behalf of a Corporate Client warrants that they have authority to bind the Corporate Client.

4.4 Right to Refuse: STEPPI reserves the right to refuse access to the Services to any person or entity, at our sole discretion and without notice or explanation.

5. Registration and Account Security

5.1 Account Information: To access certain features, you must register an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date.

5.2 Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share credentials with any third party. You are responsible for all activity occurring under your account.

5.3 Unauthorised Access: You must notify us immediately at privacy@steppi.com if you become aware of any actual or suspected unauthorised use of your account or any security breach.

5.4 Account Suspension: STEPPI reserves the right to disable any account at any time and without prior notice where we determine, in our sole discretion, that you have failed to comply with any provision of these Terms.

6. The STEPPI App (Individual Users)

6.1 Features and Functionality: The App enables Users to track and monitor physical activity metrics including step count, distance travelled, active minutes, and calorie estimates. The App is provided free of charge to individual Users. STEPPI reserves the right to add, modify, or remove features at any time and without notice.

6.2 Health and Fitness Disclaimer: The App and its content are provided for general wellness and informational purposes only. Nothing in the Services constitutes medical advice, diagnosis, or treatment. STEPPI does not warrant the accuracy, completeness, or reliability of any activity data, metrics, or estimates. Before beginning any new fitness programme, you should consult a suitably qualified medical professional. You acknowledge that you use the Services and participate in any physical activity entirely at your own risk.

6.3 Wearable Device Integrations: The App offers optional integration with third-party Wearable Devices including Apple HealthKit, Google Health Connect, Google Fit, Fitbit, and Garmin. STEPPI does not control, and is not responsible for, the accuracy or performance of any Wearable Device. Your use of any integration is subject to the terms of the relevant third-party provider.

7. Corporate Wellness Platform (Corporate Clients)

7.1 Commercial Agreement: Access to the Platform is conditional upon the Corporate Client entering into a Commercial Agreement with STEPPI. In the event of any conflict between the Commercial Agreement and these Terms, the Commercial Agreement shall prevail. The Corporate Client is solely responsible for ensuring that its use of the Platform complies with all applicable laws including employment law, data protection legislation, and health and safety legislation.

7.2 Employee Access and Consent: Employees access the Platform by individually registering an account and accepting these Terms. The Corporate Client must not coerce or unduly incentivise Employees to register. Participation must be freely given and voluntary. The Corporate Client warrants that it has provided Employees with adequate notice regarding the Platform, including the scope of individual Employee data visibility, prior to any Employee accessing the Platform.

7.3 Employer Data Access: As part of the Corporate Wellness Programme, the Corporate Client may have access to individual Employee activity data (including step counts, distance, active minutes, and calorie data) as well as aggregate reports. Employees are informed of this at the point of registration and provide their explicit consent as part of the onboarding process. The Corporate Client agrees to access and use Employee data solely for the legitimate purposes of the Corporate Wellness Programme and strictly in accordance with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. The Corporate Client shall not use Employee data for any discriminatory or unlawful purpose, including decisions regarding hiring, promotion, dismissal, or remuneration.

7.4 Corporate Client Warranties: The Corporate Client warrants that it will ensure all Employees have been properly informed and have provided valid consent to the processing of their personal data; use the Platform only for lawful purposes; not resell or sublicense access to the Platform; promptly notify STEPPI of any security breach; and comply with all applicable laws and regulations.

8. Website Terms of Use

8.1 The Website is provided for general information purposes only. Content is subject to change without notice. STEPPI does not warrant that the Website will be continuously available or error-free.

8.2 Cookies: The Website uses cookies and similar tracking technologies, including Google Analytics. By using the Website, you consent to the use of cookies in accordance with our Cookie Notice.

8.3 Computer Misuse: Unauthorised use of the Website may give rise to a claim for damages and/or constitute a criminal offence under the Computer Misuse Act 1990.

8.4 Third-Party Links: The Website may contain links to third-party websites. STEPPI has no control over those sites and accepts no responsibility for any loss or damage arising from your use of them.

9. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in a manner consistent with all applicable laws and regulations.

You must not: use the Services in any way that breaches any applicable law; transmit any unsolicited advertising or promotional material; attempt to gain unauthorised access to any part of the Services; attack or disrupt the Services; reverse engineer, decompile, or disassemble any software forming part of the Services; use automated scripts, bots, or scrapers without STEPPI's prior written consent; impersonate STEPPI or any other person or entity; upload any data containing viruses or malware; or use the Services to harass, abuse, or harm any other person.

STEPPI reserves the right, at its sole discretion and without liability to you, to immediately suspend or permanently terminate your access for breach of this Policy.

10. Intellectual Property Rights

10.1 Ownership: All intellectual property rights in the Services and their content are owned by or validly licensed to STEPPI. All such rights are expressly reserved.

10.2 Limited Licence: Subject to your compliance with these Terms, STEPPI grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for your personal, non-commercial purposes (individual Users) or internal business purposes (Corporate Clients).

10.3 Trademarks: The STEPPI name, logo, and all related product and service names and design marks are trademarks of STEPPI. You may not use such marks without STEPPI's express prior written consent.

10.4 Feedback: If you provide STEPPI with any feedback, suggestions, or ideas, you assign to STEPPI all right, title, and interest in such feedback.

11. User Content

11.1 Licence: To the extent that you submit any content, data, or information to STEPPI through the Services, you grant STEPPI a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, adapt, publish, distribute, and otherwise exploit such content for any purpose connected with the operation and improvement of the Services.

11.2 Warranties: You warrant that any content you submit is accurate and not misleading, does not violate any applicable law or regulation, and does not infringe the intellectual property or privacy rights of any third party.

12. Third-Party Services, Links, and Integrations

The Services may reference, link to, or integrate with third-party websites, applications, and services. STEPPI has no control over and accepts no responsibility for any third-party services. Your use of any third-party services is entirely at your own risk.

STEPPI uses a number of third-party service providers to operate the Services, including Microsoft Azure (hosting), Twilio (notifications), Mailchimp (email communications), and Google Analytics (website analytics). Details of how these providers process your data are set out in our Privacy Policy.

13. Fees, Invoicing, and Payment (Corporate Clients)

13.1 Fees: Fees payable by Corporate Clients for access to the Platform are as specified in the Commercial Agreement. All fees are exclusive of VAT or other applicable taxes.

13.2 Invoicing: STEPPI will issue invoices in accordance with the invoicing schedule set out in the Commercial Agreement. Invoices are payable within the period specified or, where no period is specified, within 30 days of the invoice date.

13.3 Late Payment: If a Corporate Client fails to make any payment by the due date, STEPPI reserves the right to: charge interest at 8% per annum above the Bank of England base rate; suspend Platform access until all outstanding amounts are paid; and terminate the Commercial Agreement where payment remains outstanding for more than 14 days after the due date.

13.4 Non-Refundable: All fees paid to STEPPI are non-refundable unless otherwise expressly stated in the Commercial Agreement or required by applicable law.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis without any warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, satisfactory quality, or fitness for a particular purpose.

STEPPI does not warrant that the Services will be uninterrupted, error-free, or free from viruses; that any data or metrics are accurate, reliable, or complete; or that the Services will meet your specific requirements.

Where the Services are accessed by a consumer, nothing in these Terms excludes or limits any statutory rights you may have under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

15. Limitation of Liability

15.1 Excluded Losses: To the fullest extent permitted by applicable law, STEPPI shall not be liable to you for: any loss of profit, revenue, business, data, or opportunity; any indirect, consequential, incidental, special, or punitive loss or damage; or any loss arising from your reliance on content obtained through the Services.

15.2 Aggregate Liability Cap: STEPPI's total aggregate liability for all claims arising out of or in connection with the Services shall not exceed: (a) for Corporate Clients — the total fees paid in the twelve months immediately preceding the event giving rise to the claim; or (b) for individual Users — one hundred pounds sterling (£100).

15.3 Mandatory Exceptions: Nothing in these Terms shall limit or exclude STEPPI's liability for: death or personal injury caused by STEPPI's negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless STEPPI and its directors, officers, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: your access to or use of the Services; your breach of these Terms; your violation of any applicable law; or your infringement of any third-party rights.

Corporate Clients additionally agree to indemnify STEPPI against any claim, liability, loss, or expense arising from any misuse of Employee data in breach of applicable law, or any failure by the Corporate Client to obtain required consents from Employees.

17. Suspension and Termination

17.1 STEPPI's Right to Suspend or Terminate: STEPPI may, at its sole discretion and without prior notice, immediately suspend or permanently terminate your access to the Services where you breach these Terms; where STEPPI reasonably suspects fraudulent, abusive, or unlawful use; where required by applicable law; or where STEPPI decides to discontinue the Services.

17.2 Termination by You: You may close your individual account at any time by contacting us at privacy@steppi.com. Upon closure or termination, your right to access the Services shall immediately cease.

17.3 Survival: The following clauses shall survive any termination: clauses 3, 10, 11.1, 15, 16, 19, 20, 21, 22, and 23.

18. Changes to Services and These Terms

STEPPI reserves the right to modify, update, or discontinue any aspect of the Services at any time and without prior notice. STEPPI may amend these Terms at any time. Where we make material changes, we will take reasonable steps to notify you. Your continued access to or use of the Services following any changes constitutes your acceptance of the revised Terms.

19. Data Protection and Privacy

STEPPI processes your personal data in accordance with its UK Privacy Policy, which is incorporated into these Terms by reference. STEPPI UK LIMITED is the data controller in respect of personal data collected through the Services and processes UK user personal data in compliance with the UK GDPR and the Data Protection Act 2018.

For all data protection and privacy enquiries, please contact our Data Protection Officer at: privacy@steppi.com.

20. Force Majeure

STEPPI shall not be liable for any failure or delay caused by circumstances beyond STEPPI's reasonable control, including acts of God, natural disaster, epidemic or pandemic, war, government action, sanctions, failure of telecommunications networks, or disruption of third-party service providers. If a force majeure event continues for more than 30 consecutive days, STEPPI may terminate the relevant Service arrangement by written notice.

21. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

If you are a consumer habitually resident in Scotland or Northern Ireland, you retain the right to bring proceedings in the courts of Scotland or Northern Ireland respectively.

22. Dispute Resolution

If you have a dispute with STEPPI, we encourage you to contact us at privacy@steppi.com in the first instance. If a dispute cannot be resolved informally within 30 days, the parties agree to attempt resolution through formal mediation (Centre for Effective Dispute Resolution (CEDR)) before commencing court proceedings. Nothing in this clause prevents either party from seeking urgent injunctive relief.

23. General Provisions

23.1 Entire Agreement: These Terms, together with the Privacy Policy, Cookie Notice, and (for Corporate Clients) the Commercial Agreement, constitute the entire agreement between you and STEPPI relating to the Services.

23.2 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, or if modification is not possible, severed.

23.3 Waiver: No failure or delay by STEPPI in exercising any right or remedy shall constitute a waiver of that right or remedy.

23.4 Assignment: STEPPI may freely assign or transfer any or all of its rights and obligations under these Terms. You may not assign or transfer any of your rights or obligations without STEPPI's prior written consent.

23.5 No Partnership or Agency: Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or trust relationship between you and STEPPI.

23.6 Third-Party Rights: A person who is not a party to these Terms shall have no right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999, except that STEPPI's affiliates and licensors may enforce clauses 10, 15, and 16 to the extent those provisions apply to them.

23.7 Notices: Any notices required to be given to STEPPI under these Terms should be sent by email to privacy@steppi.com.

23.8 Language: These Terms are written in the English language. In the event of any inconsistency between the English version and any translation, the English version shall prevail.

Contact: STEPPI UK LIMITED (Company No. 15763243) | privacy@steppi.com | www.steppi.com

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