Kingdom of Saudi Arabia

Terms & Conditions

Last updated: May 2026

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the STEPPI corporate wellness platform ("Platform") and the STEPPI website at www.steppi.com ("Website") — together, the "Services" — when accessed from the Kingdom of Saudi Arabia.

In the Kingdom of Saudi Arabia, STEPPI operates exclusively as a business-to-business (B2B) corporate wellness platform. Employers and other corporate entities ("Corporate Clients") contract directly with STEPPI to provide the Platform to their employees ("Employees") as part of a structured wellness programme.

By accessing or using any part of our Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies we publish from time to time. If you do not agree, you must not use our Services.

2. About STEPPI and Our Services in KSA

STEPPI is a fitness and wellness platform that enables corporate employees to track physical activity metrics including steps taken, distance travelled, active minutes, and calories burned as part of an employer-sponsored wellness programme.

In the Kingdom of Saudi Arabia, access to the STEPPI Platform is available only to: (a) Corporate Clients that have entered into a Commercial Agreement with STEPPI; and (b) Employees of such Corporate Clients who have been invited to participate in the corporate wellness programme and have individually registered and consented to these Terms.

STEPPI rewards (discount vouchers and promotional codes from participating partners) may be available to Employees in KSA, subject to the terms of the relevant reward programme as communicated within the Platform.

3. Definitions

"App" means the STEPPI mobile application available on iOS and Android platforms (where available for KSA-based users).

"Commercial Agreement" means any separate written agreement between STEPPI and a Corporate Client governing access to the Platform.

"Corporate Client" means any business, organisation, or legal entity registered and licensed in the Kingdom of Saudi Arabia that has entered into a Commercial Agreement with STEPPI.

"Employee" means any individual authorised by a Corporate Client to access the Platform as part of a corporate wellness programme.

"PDPL" means the Saudi Arabian Personal Data Protection Law (Royal Decree No. M/19 dated 9/2/1443H) and its implementing regulations.

"Platform" means the STEPPI corporate wellness platform, including all associated administrative tools, dashboards, and reporting functionality.

"SDAIA" means the Saudi Data and Artificial Intelligence Authority, the supervisory authority for personal data protection in the Kingdom of Saudi Arabia.

"Services" means the Platform and Website, collectively.

"Wearable Devices" means third-party fitness tracking devices and health data platforms, including Apple HealthKit, Google Health Connect, Google Fit, Fitbit, and Garmin.

"Website" means www.steppi.com.

4. Eligibility

4.1 Corporate Clients: Corporate Clients must be legally constituted business entities duly registered and licensed in the Kingdom of Saudi Arabia with full authority to enter into binding commercial agreements under Saudi law.

4.2 Employees: Employees who access the Platform must be 18 years of age or older. STEPPI relies on the date of birth provided during registration. Employees under the age of 18 may not register for or use the Platform.

4.3 Compliance with Saudi Law: All Corporate Clients and Employees must comply with applicable Saudi Arabian laws and regulations in connection with their use of the Services, including CITC regulations and cybercrime laws.

4.4 Right to Refuse: STEPPI reserves the right to refuse access to the Services to any person or entity, at our sole discretion and without notice or explanation.

5. Corporate Wellness Platform

5.1 Commercial Agreement: Access to the Platform is conditional upon the Corporate Client entering into a Commercial Agreement with STEPPI. In the event of any conflict between the Commercial Agreement and these Terms, the Commercial Agreement shall prevail to the extent of the conflict. The Corporate Client is solely responsible for ensuring that its use of the Platform complies with all applicable Saudi Arabian laws and regulations.

5.2 Employee Access and Registration: Employees access the Platform by individually registering an account and accepting these Terms. Registration is the Employee's own decision. The Corporate Client must not coerce or unduly incentivise Employees to register. Participation must be freely given and voluntary at all times, in accordance with applicable Saudi employment law.

5.3 Employer Data Access: The Corporate Client may have access to individual Employee activity data (including step counts, distance, active minutes, and calorie data) as well as aggregate reports. Employees are informed of this at the point of registration and provide their explicit consent as part of the onboarding process. The Corporate Client agrees to use Employee data solely for the legitimate purposes of the Corporate Wellness Programme and in accordance with the Saudi PDPL. The Corporate Client shall not use Employee data for any discriminatory, oppressive, or unlawful purpose.

5.4 Platform Features: The Platform enables Employees to track and monitor physical activity metrics including step count, distance travelled, active minutes, and calorie estimates, and to participate in individual and team fitness challenges. STEPPI reserves the right to add, modify, or remove Platform features at any time.

5.5 Health and Fitness Disclaimer: The Platform and its content are provided for general wellness and informational purposes only. Nothing in the Services constitutes medical advice, diagnosis, or treatment. STEPPI does not warrant the accuracy or reliability of any activity data, metrics, or estimates. Employees should consult a suitably qualified medical professional before beginning any new fitness programme. Employees acknowledge that they use the Services entirely at their own risk.

5.6 Wearable Device Integrations: The Platform offers optional integration with third-party Wearable Devices including Apple HealthKit, Google Health Connect, Google Fit, Fitbit, and Garmin. These integrations are optional. Use of any Wearable Device integration is subject to the terms of service and privacy policies of the relevant third-party provider.

5.7 Corporate Client Warranties: The Corporate Client warrants that it will ensure all Employees have been properly informed and have provided valid consent; use the Platform only for lawful purposes; not resell or sublicense access to the Platform; promptly notify STEPPI of any security breach; and comply with all applicable Saudi Arabian laws and regulations, including the PDPL, Saudi Labour Law, and CITC regulations.

6. Website Terms of Use

The Website is provided for general information purposes only. STEPPI does not warrant that the Website will be continuously available, uninterrupted, or error-free.

Unauthorised use of the Website, including any attempt to gain unauthorised access or to introduce malicious code, is prohibited and may constitute an offence under the Saudi Anti-Cybercrime Law (Royal Decree No. M/17, 1428H) and other applicable Saudi laws.

7. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in a manner consistent with all applicable Saudi Arabian laws, including the Saudi Cybercrime Law and all applicable regulations issued by the CITC and other Saudi authorities. You must not use the Services in any way that is contrary to Islamic principles, Saudi law, or public morality as defined under Saudi law.

You must not: use the Services in breach of any applicable Saudi Arabian law; transmit any unsolicited advertising; attempt to gain unauthorised access to any part of the Services; attack or disrupt the Services; reverse engineer or decompile any software forming part of the Services; use automated scripts or bots without STEPPI's prior written consent; impersonate STEPPI or any other person; upload any data containing malware; use the Services to harass or harm any person; or publish any content contrary to Saudi Arabian law, Islamic principles, or public morality.

STEPPI reserves the right to immediately suspend or permanently terminate access for breach of this Policy and may also report unlawful conduct to the relevant Saudi authorities.

8. Intellectual Property Rights

All intellectual property rights in the Services and their content are owned by or validly licensed to STEPPI. All such rights are expressly reserved. STEPPI's intellectual property is protected under the laws of the UAE, the Kingdom of Saudi Arabia (Royal Decree No. M/38, 1424H on Intellectual Property), and applicable international conventions.

Subject to compliance with these Terms, STEPPI grants Corporate Clients a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for internal business purposes in connection with the corporate wellness programme. This licence does not include any right to reproduce, distribute, or commercially exploit the Services or their content.

9. Fees, Invoicing, and Payment

9.1 Fees: Fees payable by Corporate Clients for access to the Platform are as specified in the Commercial Agreement. All fees are stated exclusive of applicable Saudi Arabian Value Added Tax (VAT) at the applicable rate (currently 15%), which shall be payable by the Corporate Client in addition.

9.2 Invoicing: STEPPI will issue VAT-compliant invoices to Corporate Clients in accordance with the invoicing schedule set out in the Commercial Agreement. Invoices are payable within the period specified or, where no period is specified, within 30 days of the invoice date.

9.3 Late Payment: If a Corporate Client fails to make any payment by the due date, STEPPI reserves the right to suspend the Corporate Client's and its Employees' access to the Platform until all outstanding amounts are paid in full, and to terminate the Commercial Agreement by written notice where payment remains outstanding for more than 14 days after the due date.

9.4 Non-Refundable: All fees paid to STEPPI are non-refundable unless otherwise expressly stated in the Commercial Agreement or required by applicable Saudi Arabian law.

10. Disclaimer of Warranties

To the fullest extent permitted by applicable Saudi Arabian law, the Services are provided on an "as is" and "as available" basis without any warranties of any kind, whether express, implied, or statutory. STEPPI does not warrant that the Services will be uninterrupted, error-free, or free from viruses; that any data or metrics are accurate or complete; or that the Services will meet the specific requirements of the Corporate Client or its Employees.

11. Limitation of Liability

11.1 Excluded Losses: To the fullest extent permitted by applicable Saudi Arabian law, STEPPI shall not be liable to Corporate Clients or Employees for: any loss of profit, revenue, business, or opportunity; any indirect, consequential, incidental, special, or punitive loss or damage; or any loss arising from reliance on content obtained through the Services.

11.2 Aggregate Liability Cap: To the fullest extent permitted by applicable Saudi Arabian law, STEPPI's total aggregate liability to Corporate Clients for all claims arising out of or in connection with the Services shall not exceed the total fees paid by the Corporate Client to STEPPI in the twelve months immediately preceding the event giving rise to the relevant claim.

11.3 Mandatory Exceptions: Nothing in these Terms shall limit or exclude STEPPI's liability for death or personal injury caused by STEPPI's negligence or wilful misconduct, or for any other liability that cannot be excluded or limited under applicable Saudi Arabian law.

12. Indemnification

Corporate Clients agree to indemnify, defend, and hold harmless STEPPI and its directors, officers, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: the Corporate Client's or its Employees' access to or use of the Services; breach of these Terms; violation of applicable Saudi Arabian law; or misuse of Employee data in breach of applicable law.

13. Suspension and Termination

13.1 STEPPI's Right to Suspend or Terminate: STEPPI may, at its sole discretion and without prior notice, immediately suspend or permanently terminate access to the Services where these Terms are breached; where STEPPI reasonably suspects fraudulent, abusive, or unlawful use; where required by applicable Saudi law or any Saudi regulatory authority; or where STEPPI decides to discontinue the Services.

13.2 Termination by Corporate Client: Corporate Clients may terminate the Commercial Agreement in accordance with its terms. Individual Employees may close their accounts at any time by contacting us at privacy@steppi.com. Upon closure or termination, access to the Services shall immediately cease.

13.3 Survival: The following clauses shall survive any termination: clauses 3, 8, 11, 12, 15, 16, 17, and 18.

14. Changes to Services and These Terms

STEPPI reserves the right to modify, update, or discontinue any aspect of the Services at any time and without prior notice. STEPPI may amend these Terms at any time. Where we make material changes, we will take reasonable steps to notify Corporate Clients. Continued access to or use of the Services following any changes constitutes acceptance of the revised Terms.

15. Data Protection and Privacy

STEPPI processes personal data of KSA-based Corporate Clients and Employees in accordance with its KSA Privacy Policy, which is incorporated into these Terms by reference. STEPPI processes this personal data in compliance with the Saudi Arabian Personal Data Protection Law (PDPL) (Royal Decree No. M/19, 9/2/1443H) and its implementing regulations.

STEPPI is committed to registering with SDAIA as required under the PDPL prior to processing personal data of Saudi Arabian data subjects. For all data protection and privacy enquiries, please contact us at: privacy@steppi.com.

16. Force Majeure

STEPPI shall not be liable for any failure or delay caused by circumstances beyond STEPPI's reasonable control, including acts of God, natural disaster, epidemic or pandemic, war, government action, Saudi regulatory interventions, sanctions, failure of telecommunications networks, or disruption of third-party service providers. If a force majeure event continues for more than 30 consecutive days, STEPPI may terminate the relevant Service arrangement by written notice.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, including applicable Royal Decrees, regulations, and orders. Each party agrees to submit to the jurisdiction of the Saudi Arabian courts for resolution of any dispute arising out of or in connection with these Terms.

The parties may agree to resolve disputes through arbitration before the Saudi Centre for Commercial Arbitration (SCCA) in Riyadh in accordance with the SCCA Rules then in force. The language of arbitration shall be English, unless agreed otherwise.

Note: these Terms are provided in English as the commercial language of the agreement. If required by applicable Saudi law, an Arabic translation will be provided, and the Arabic version will prevail in the event of any inconsistency.

18. General Provisions

18.1 Entire Agreement: These Terms, together with the KSA Privacy Policy and the Commercial Agreement, constitute the entire agreement between the parties relating to the Services and supersede all prior agreements relating to their subject matter.

18.2 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable under Saudi Arabian law, it shall be deemed modified to the minimum extent necessary to make it valid, or if modification is not possible, severed.

18.3 Waiver: No failure or delay by STEPPI in exercising any right or remedy shall constitute a waiver of that right or remedy.

18.4 Assignment: STEPPI may freely assign or transfer any or all of its rights and obligations under these Terms. Corporate Clients may not assign or transfer any of their rights or obligations without STEPPI's prior written consent.

18.5 No Partnership or Agency: Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or trust relationship between the parties.

18.6 Notices: Any notices required to be given to STEPPI under these Terms should be sent by email to privacy@steppi.com.

18.7 Language: These Terms are provided in the English language as the commercial language of the agreement. An Arabic translation may be provided upon request. In the event of any inconsistency, the Arabic version shall prevail where required by Saudi law; otherwise, the English version shall prevail.

Contact: STEPPI DMCC, Unit 606-A17, Platinum Tower, JLT, Dubai, UAE | privacy@steppi.com | www.steppi.com

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