Create an account & join your organization

What's happening?

You want to create your STEPPI Teams account and join your organisation so you can participate in company challenges

What you need before you start

• The STEPPI Teams app is installed

• Access to your registered email address

• An active internet or data connection

How to get started

1. Open the STEPPI Teams app

2. Select your preferred language

• If you are a new user, tap Sign up

• If you already have an account, tap Log in

Join your organization

• Enter your 6-digit organisation code

This code is unique to your organisation and will be provided by your company administrator

New users: Create your account

Tap Sign up

On the Complete your profile screen:

1. Enter your name

2. Select your gender

3. Add your date of birth

• Choose a profile name and add a profile photo (optional)

• Enter your email address and create a password

• Your password must be at least 8 characters long

• Enter the verification code sent to your email

*Your name and photo will appear on leaderboards and the social feed

Existing users: Log in

• Tap Log in

• Enter your registered email address and password

Troubleshooting account setup

Not receiving the verification code (OTP)

What's happening?

You are trying to sign up or log in, but you have not received the verification code

Why this happens

This may happen if:

• The email address was entered incorrectly

• The email is in your spam or junk folder

• There is a delay from your email provider

• Your internet connection is unstable

How to fix it

• Check your email address is correct

• Check your spam or junk folder

Wait a few minutes

Tap Resend code

Make sure you are connected to the internet

Trouble setting your password

What's happening?

You are unable to set a password or it is not being accepted

Why this happens

This may happen if:

• Your password does not meet the requirements

• The passwords do not match

How to fix it

• Make sure your password is at least 8 characters

• Make sure both password fields match

• Avoid extra spaces

• Try a stronger password

Error when entering organization code

What's happening?

You are trying to join your organization but receive an error

Why this happens

This may happen if:

• The code was entered incorrectly

How to fix it

• Check the code carefully (no spaces or mistakes)

• Confirm the code with your organization

• Close and reopen the app, then try again

If it still doesn't work

• Make sure you are using the latest version of STEPPI Teams

• Try again after a few minutes