Help Centre
How can we help?
Search the guides below. If you can't find your answer, email us.
Which app?
6 guides
Devices & syncingSTEPPI App
How do I connect my Garmin?
Garmin syncs to STEPPI through Garmin Connect rather than directly from the watch.
Read more →Devices & syncingSTEPPI Teams
Connect Fitbit To STEPPI Teams
Join your organisation first, then connect Fitbit from your profile.
Read more →Account & policiesSTEPPI App
I'm not receiving the OTP
The code is sent by SMS to the exact number on your account, including country code.
Read more →ChallengesSTEPPI App
Daily Goal Challenge
Hit your target every day. Here's how the goal is set and how progress is counted.
Read more →RewardsSTEPPI App
In-store Rewards
How to redeem a reward in store and what to do if the code doesn't scan.
Read more →Getting startedSTEPPI Teams
Create an account & join your organization
Use the code from your employer to join, then connect your tracker.
Read more →