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Account & policiesSTEPPI Teams
Why has my STEPPI account been suspended?
Last updated 3 June 2026
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What's happening?
You are trying to use STEPPI Teams, but your account has been suspended or restricted
Answer
"Accounts may be suspended if unusual or unusually high activity is detected"
This is done to ensure fair use and accurate tracking within the platform
Why this happens
This may happen if:
Your step count or activity appears unusually high
The system detects activity that may not reflect normal physical movement
What to do
Contact your organisation's program administrator
or
Email support@steppi.com
Include your registered email address so the team can review your account
Still not working?
Email us and we'll get back to you within 24 hours. Tell us which guide you followed and what happened at the step it stopped — it gets you a useful answer first time.
Email support@steppi.com