Connect Garmin to STEPPI Teams

What's happening?

You want to connect your Garmin account to STEPPI Teams, so your steps and activity are synced from your Garmin device

What you need before you start

• A Garmin device and an active Garmin account

• The Garmin Connect app is installed

• The STEPPI Teams app is installed

• An active internet or data connection

How to connect Garmin to STEPPI Teams

1. When prompted to connect a device in the STEPPI Teams app

2. Choose Garmin

3. Tap Connect

• Log in to your Garmin account

• Authorise STEPPI Teams to access your data

Allow Garmin permissions

Make sure you allow STEPPI Teams to access your activity data

These permissions are required for STEPPI Teams to track your steps

After connecting

• Open the Garmin Connect app to make sure your steps are updating

• Open STEPPI Teams and pull down on the home screen to refresh

Your steps should appear shortly in STEPPI Teams

If your steps are not updating

• Make sure Garmin Connect is tracking your steps correctly

• Check that your Garmin account is still connected

If it still doesn't work

• Restart your phone

• Disconnect and reconnect Garmin in STEPPI Teams

• Make sure you are using the latest version of Garmin Connect and STEPPI Teams

Troubleshooting Garmin connection issues

Garmin is connected but steps are not updating

What's happening?

You've connected Garmin to STEPPI Teams, but your steps are missing, delayed, or not updating

Why this happens

This may happen if:

• STEPPI Teams does not have access to your Garmin data

• Garmin Connect is not syncing properly

• There is a delay in syncing data

• The app was recently installed or updated

How to fix it

1. Check Garmin connection

Make sure your Garmin account is still connected to STEPPI Teams. Reconnect if needed

2. Check Garmin Connect

Open the Garmin Connect app. Make sure your steps are updating there first

STEPPI Teams can only sync data that exists in Garmin Connect

3. Refresh STEPPI Teams

Open the STEPPI Teams app. Pull down on the home screen to refresh. Wait a few seconds

4. Restart your device

Restart your phone. Open STEPPI Teams again

Manually added data is not counted

Important to know

STEPPI Teams only syncs physically tracked activity from Garmin

Steps or activity that are:

• Manually added

• Edited

• Entered from unsupported sources

will not be counted

Why this happens

To ensure fair tracking, STEPPI Teams only accepts:

• Activity recorded directly by your Garmin device

Manually entered data cannot be validated and is excluded

What to do

• Wear your Garmin device while moving

• Make sure Garmin Connect is syncing regularly

• Avoid manually editing activity data

Still not seeing your steps?

If your steps are visible in Garmin Connect but not in STEPPI Teams:

Refresh the STEPPI Teams app. Check your connection. Follow the troubleshooting steps above