Connect Samsung Health To STEPPI Teams

What's happening?

You want to connect Samsung Health to STEPPI Teams using Health Connect so your steps and activity can sync from your Samsung device

What you need before you start

• An Android phone

• The Samsung Health app is installed

• Health Connect is installed and set up on your device

• The STEPPI Teams app is installed

• An active internet or data connection

How to connect Samsung Health to STEPPI Teams using Health Connect

1. Open the STEPPI Teams app

2. When prompted to connect a device

3. Choose Health Connect

4. Tap Connect

Allow STEPPI Teams to access Health Connect data

Make sure Samsung Health is connected to Health Connect and sharing activity data

Allow Health Connect permissions

Make sure STEPPI Teams is allowed to access:

• Steps

• Active Energy

• Exercise / Activity data

• Distance data

These permissions are required for STEPPI Teams to track your activity

Check Samsung Health connection

• Open Health Connect

• Make sure Samsung Health is listed as a connected app

Check that Samsung Health is allowed to write activity data to Health Connect

After connecting

• Open Samsung Health and make sure your steps are updating

• Open STEPPI Teams and pull down on the home screen to refresh

Your steps should appear shortly in STEPPI Teams

If your steps are not updating

• Make sure Samsung Health is recording your steps correctly

• Check that Samsung Health is connected to Health Connect

• Check that STEPPI Teams still has permission to read data from Health Connect

If it still doesn't work

• Restart your phone

• Disconnect and reconnect Health Connect in STEPPI Teams

• Make sure you are using the latest version of Samsung Health, Health Connect, and STEPPI Teams

Troubleshooting Samsung Health connection issues

Samsung Health is connected through Health Connect but steps are not updating

What's happening?

You've connected Samsung Health to STEPPI Teams using Health Connect, but your steps are missing, delayed, or not updating

Why this happens

This may happen if:

• STEPPI Teams does not have the required Health Connect permissions

• Samsung Health is not writing data to Health Connect

• Health Connect is not set up correctly

• There is a delay in syncing data

• One of the apps was recently installed or updated

How to fix it

##### 1. Check Health Connect permissions

• Open Health Connect

• Check that STEPPI Teams has permission to read activity data

Make sure permissions for steps and activity are enabled

##### 2. Check Samsung Health permissions

• Open Health Connect

• Make sure Samsung Health is connected

• Make sure Samsung Health is allowed to write activity data

##### 3. Open Samsung Health first

• Open the Samsung Health app

• Make sure today's steps are visible there

STEPPI Teams can only sync data that already exists in Samsung Health and is shared through Health Connect

##### 4. Refresh STEPPI Teams

• Open the STEPPI Teams app

• Pull down on the home screen to refresh

• Wait a few seconds

##### 5. Restart your device

• Restart your phone

• Open Samsung Health first

• Then open STEPPI Teams again

Manually added data is not counted

Important to know

STEPPI Teams only reads physically tracked activity shared through Health Connect

Steps or activity that are:

• Manually added

• Edited

• Entered by unsupported third-party apps

will not appear in STEPPI Teams and will not count toward challenges

Why this happens

To ensure fair tracking, STEPPI Teams only syncs data that is:

• Automatically recorded by your phone or wearable

• Verified as real physical movement

Manually entered data cannot be validated and is excluded

What to do

• Carry your phone or wear your Samsung device while moving

• Make sure Samsung Health is recording steps automatically

• Check that Samsung Health is connected to Health Connect

• Avoid manually adding or editing data

Still not seeing your steps?

If your steps are visible in Samsung Health but not in STEPPI Teams:

• Refresh the STEPPI Teams app

• Check Health Connect permissions

• Follow the troubleshooting steps above