Connect STEPPI Track to STEPPI Teams

What's happening?

You want to connect STEPPI Track to STEPPI Teams, so your steps and activity are tracked directly through your phone

What you need before you start

• The STEPPI Teams app is installed

• An active internet or data connection

• Activity/fitness tracking is enabled on your device

How to connect STEPPI Track to STEPPI Teams

1. When prompted to connect a device in the STEPPI Teams app

2. Choose STEPPI Track

3. Tap Connect

Allow STEPPI Teams permissions

Make sure STEPPI Teams is allowed to access:

• Activity / Motion data

• Fitness tracking

These permissions are required for STEPPI Teams to track your activity

After connecting

• Start moving with your phone

• Open STEPPI Teams and pull down on the home screen to refresh

Your steps should appear shortly in STEPPI Teams

If your steps are not updating

• Make sure activity tracking is enabled on your device

• Check that STEPPI Track is still connected

If it still doesn't work

• Restart your phone

• Disconnect and reconnect STEPPI Track

• Make sure you are using the latest version of STEPPI Teams

Troubleshooting STEPPI Track connection issues

STEPPI Track is connected but steps are not updating

What's happening?

You've connected STEPPI Track to STEPPI Teams, but your steps are missing, delayed, or not updating

Why this happens

This may happen if:

• STEPPI Teams does not have the required permissions

• Activity tracking is disabled on your device

• There is a delay in syncing data

• The app was recently installed or updated

How to fix it

1. Check permissions

• Go to your phone settings

• Make sure STEPPI Teams has access to motion and fitness tracking

2. Check your device

• Make sure your phone is with you while moving

• STEPPI Track only records steps when your phone detects movement

3. Refresh STEPPI Teams

• Open the STEPPI Teams app

• Pull down on the home screen to refresh

• Wait a few seconds

4. Restart your device

• Restart your phone

• Open STEPPI Teams again

Manually added data is not counted

Important to know

STEPPI Track only records steps that are physically tracked by your device

Manually added or edited activity will not be counted

Why this happens

To ensure fair tracking, STEPPI Teams only records:

• Real movement detected by your phone

Manually entered data cannot be validated and is excluded

What to do

• Carry your phone while moving

• Make sure activity tracking is enabled

• Avoid using apps that simulate or alter step data