I'm not receiving the OTP

What's happening?

You are trying to create an account or log in, but you have not received the OTP (one-time password)

Answer

The OTP is sent to the email address you used to register your account

What to check

• Make sure you entered the correct email address

• Check your spam or junk folder

• Wait a few minutes, as email delivery may be delayed

If you still haven't received it

• Try requesting the OTP again

• Make sure your email inbox is not full

• Check with your organisation if your email is registered correctly